Refund Policy

Panqui is currently free to use. The only paid product we plan to offer is the Photo Book — a print-ready PDF keepsake you compose from your journal and download. This policy explains how refunds work for that Book once it is available.

All Sales Are Final

A Photo Book is a digital good, delivered the moment your download is ready. For that reason, all purchases are final and non-refundable — including changes of mind, or the fact that you could compose a different Book from the same Moments. Please review the watermarked preview before you buy; it shows exactly what your Book contains.

When We Will Make It Right

We want you to have the keepsake you paid for. If your download does not work, the PDF is corrupted or unreadable, or you were charged in error or more than once, email panqui@caraji.io within 14 days of your purchase and we will re-deliver the file, fix the problem, or refund the incorrect charge.

Duplicate or Accidental Charges

If you were billed twice for the same Book, or a charge was clearly made in error, we will refund the duplicate or erroneous charge in full.

Today

Because Panqui is free right now, there is nothing to pay for and nothing to refund. This policy takes effect if and when the paid Photo Book launches, and any changes will be shown before you are ever asked to pay.

Contact

Questions about a purchase: panqui@caraji.io | Carajillo Solutions LLC, 13423 Blanco Rd, San Antonio, Texas 78216, USA.